Shipping policy
Shipping within the USA
We offer standard shipping that occurs within the USA on average between 3-12 business days, with a tracking number and delivery confirmation number emailed to you. Please note some carriers take several days for the tracking to update after we have handed off the package to them.
Orders normally ship out within 1-3 business days from our warehouse located in southern California.
Express 2-4 business day transit time shipping is offered for a separate charge. Please note this is in addition to the 1-2 business days processing time in our warehouse.
It is the customer's responsibility to make sure they have entered their correct shipping address, including apartment or suite number if necessary. Refunds or reshipments will not be made for incorrect addresses. We are unable to change the shipping address once the order is packed and/or shipped out from our fulfillment center.
If you have entered the incorrect address on your order or ordered in error, you have 60 minutes from the time you ordered to cancel your order. The only way to cancel the order is through the "Cancel" button on your order confirmation email. We use a 3rd party fulfillment center that works day and night shifts.
We do not refund shipping costs if a product arrives later than expected.
Shipping insurance is provided by Monkprotect, free of charge. Any claims must be made within 30 days of the order date or 14 days of delivery date, whichever is sooner. Please note that orders that are reshipped through insurance claims are only eligible for store credit if a return is requested and only eligible to ship to the same address as on the order. Orders that are marked as delivered are not eligible for refund, only reshipment.
We reserve the right to refuse service to customers who abuse the shipping insurance policy.
International Shipping
We ship with a tracking number and delivery usually within 10-14 business days. Depending on which country it is shipping to, it can sometimes take up to 3-4 weeks. A tracking number and delivery confirmation email will be sent. If the destination shipping charges are more than what is calculated on our website we will reach out to you to pay the difference or give an option to cancel and refund your order.
Duties/VAT will be billed to the customer directly by the carrier. Any return shipping back to us from the carrier for unpaid duty/vat from the customer will be deducted from the refund amount. It is the customer's responsibility to contact the carrier to take care of any duty/vat charges.
It is the customer's responsibility to make sure they have entered their correct contact information, shipping address, including apartment or suite number if necessary. Refunds or re-shipments will not be made for incorrect addresses.
Shipping insurance is provided by Monkprotect. Any claims must be made within 30 days of the order date or 14 days of delivery date. Please note that orders that are reshipped through insurance claims are only eligible for store credit if a return is requested and only eligible to ship to the same address as on the order.
